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Support

This document provides various methods for all users of Semgrep to get help.

Support for Semgrep customers

All paying customers have access to a variety of support channels, technical documentation, and an active community of Semgrep users to help them make the most out of their Semgrep subscription.

Support hours

Semgrep technical support is available 18 hours a day, five days a week, from 6 AM to 12 AM UTC, Monday to Friday, excluding Semgrep-recognized holidays.

Contacting support

All Semgrep customers can contact Semgrep Support through the following methods.

Slack

Customers with a private Slack channel with Semgrep can open a support case directly from Slack.

Web

Customers who log in to Semgrep Cloud Platform can open a support case from the Help section.

Email

For non-urgent inquiries, or when you need to provide detailed information about your issue, you can email the Support team at support@semgrep.com.

Support for all Semgrep users (community support)

Join the Slack community to chat with the Semgrep maintainers and support engineers. All users, including OSS Engine users and Pro Engine users without a paid subscription plan, are welcome to ask for help in the community Slack group.

Users interested in seeing a demo or proof of concept can also send inquiries through email.

Semgrep OSS support

Users of Semgrep OSS can log bugs and feature requests in the semgrep repository. They can also ask questions regarding usage, rollouts, and deployments in the community Slack group

Status page

The Semgrep status page enables users to subscribe to notifications whenever an incident is created, updated, or resolved. Check the status page to see any current or past service incidents or to review historical uptime.