Support
This document provides various methods for all users of Semgrep to get help.
Support for Semgrep customers
All paying customers have access to a variety of support channels, technical documentation, and an active community of Semgrep users to help them make the most out of their Semgrep subscription.
Support hours
Semgrep technical support is available 18 hours a day, five days a week, from 6 AM to 12 AM UTC, Monday to Friday, excluding Semgrep-recognized holidays.
Contacting support
All Semgrep customers can contact Semgrep Support through the following methods.
Slack
Customers with a private Slack channel with Semgrep can open a support case directly from Slack.
Web
Customers who log in to Semgrep AppSec Platform can open a support case from the Help section.
Email
For non-urgent inquiries, or when you need to provide detailed information about your issue, you can email the Support team at support@semgrep.com.
Support for all Semgrep users (community support)
Join the Slack community to chat with the Semgrep maintainers and support engineers. All users, including Semgrep OSS users and Semgrep AppSec Platform users without a paid subscription plan, are welcome to ask for help in the community Slack group.
Users interested in seeing a demo or proof of concept can also send inquiries through email.
Semgrep OSS support
Users of Semgrep OSS can log bugs and feature requests in the semgrep repository. They can also ask questions regarding usage, rollouts, and deployments in the community Slack group
Status page
The Semgrep status page enables users to subscribe to notifications whenever an incident is created, updated, or resolved. Check the status page to see any current or past service incidents or to review historical uptime.
Not finding what you need in this doc? Ask questions in our Community Slack group, or see Support for other ways to get help.